The number one priority of every PENTA employee and provider is to deliver the very best patient care possible.

To do this, customer service must be the most important part of everyone’s job every day at PENTA.

What does customer service mean at PENTA?

  • To respect all our patients, referring physicians, vendors, and other customers, treating them without regard to their race, gender, creed or social status, looking out for their best interests at all times.
  • To be kind and courteous, taking the time needed to put patients, their loved ones and others at ease.
  • To listen with understanding; smiling if engaging the customer in person; sounding pleasant on the telephone; responding promptly, politely, and positively to questions and concerns.
  • To always thank our patients for putting their confidence in our practice.
  • To introduce ourselves when greeting others; giving callers our name so they can follow up with us if necessary; responding to our customers by using their preferred name(s).
Welcome to PENTA!

During this extraordinary time and for the safety of everyone in our building, please be aware of the following:

  • Do not bring additional people into the building.
    • It is best if you are alone as the patient enter the building for your visit today. We ask that other members of your party please wait in the car.
    • One parent or guardian may accompany a child under the age of 18.
    • If you have an exceptional need, please let the greeter know the details. She will need to get special permission from your doctor.
  • We will take your temperature and ask you about symptoms before you can proceed to check-in.
    • If you have a fever and/or cough:
      • You will be asked to wait in your car until the greeter can discuss the situation with your doctor. You may be asked to report to your primary care physician for your condition.
We appreciate your understanding during these challenging times. Our goal is to take care of essential ENT conditions and protect the safety of you, other patients, and the PENTA staff.