Patient Services Representative
Job Summary: Optimizes patient satisfaction, patient flow, medical revenue, and practice operations by demonstrating flexibility in front office functions including, but not limited to, providing superior customer service, facilitating the registration process, recording patient charges, scheduling appointments, collecting patient fees and recordkeeping/data entry.
Essential Functions: Presents a positive first impression of the practice by answering inbound telephone calls, greeting patients in a warm and friendly manner, and maintaining a neat and attractive reception, waiting/children’s areas. Assisting new patients with completing the medical history and information forms, Registering patients efficiently. Keeping patients informed about wait times; maintaining a neat work area; projecting a professional image. Ensures complete, accurate, and up-to-date records needed to submit clean claims by obtaining demographic and insurance information from new and existing patients. Scanning photo IDs and insurance cards into patients’ computerized records. Supports practice revenue goals by collecting and posting co-pays, deductibles, and outstanding balances at the time of service using script(s) provided; ensuring referrals have been received if required. Recording and posting payments received into patients.