Assists the Practice Administrator and Human Resources Manager in day-to-day operations by overseeing facilities maintenance, office communication, document filing systems, accounting systems, and provider documentation. Utilize Quickbooks accounting software to track, report and ensure compliance with GAAP by confirming deposits and expenses are properly coded for cost accounting, checking invoices against delivery slips, and processing Accounts Payable in a timely manner.
Coordinates the patient’s surgery to include: schedules pre-operative appointments for provider and facilities, making reservations at the surgery suite, outpatient surgery center and hospital for designated date, coordinates with vendors of surgical devices/implants representatives, providing patients with necessary education, instructions, and paperwork and confirming all steps with all parties prior to the surgery date. Has knowledge of insurances and of commonly-used concepts, practices, and procedures. Advises patients of verified insurance coverage and determines surgical deposit based on office policies. Has knowledge and understanding of disability/FMLA form and ability to complete in a timely manner.
Supports practice revenue goals by obtaining pre-certification/prior-authorization for all imaging for in-house and outside facilities. It also obtains prior-authorization for all surgeries performed by physicians at Piedmont Outpatient Surgery Center (POSC) and outside facilities; as well as, all in-house procedures that require prior approval. Coordinates workflow between insurance sites, Electronic Health Record (Allscripts), Surgery Schedulers, and Surgery Centers to ensure the most efficient use of physician time and facility time while keeping patient care and satisfaction the top priority.
Patient Services Representative
Optimizes patient satisfaction, patient flow, medical revenue, and practice operations by demonstrating flexibility in front office functions including, but not limited to, providing superior customer service, facilitating the registration process, recording patient charges, scheduling appointments, collecting patient fees and recordkeeping/data entry.